VIVA LA TOKYO
Our website for which i run is located in Brooklyn.NY(Williamsburg).
Normal business operations are Monday-Friday, 11 a.m. to 6 p.m. EST.


VIVA LA TOKYO
901 GRAND ST. SUITE:2D
BROOKLYN. NY 11211

Phone：707-703-1342
E-mail Address：order@vivalatokyo.com

VIVA LA TOKYO

WHEN WILL MY ORDER BE SHIPPED?

Orders are not shipped until we complete a credit verification.

The confirmation process usually takes 48 hours and applies to all orders, regardless of shipping method.

To calculating when your order will arrive, start counting shipping days after the 48-hour confirmation processing time.


DOMESTIC SHIPPING & COSTS (USA)

Domestic orders can be shipped USPS 2-3 Day Priority.
We are unable to deliver to APO/FPO addresses, as well as P.O. Boxes.


INTERNATIONAL SHIPPING & COSTS

VIVA LA TOKYO offers international shipping by USPS Air Mail to a number of international countries, shown below. Typical transit time is between 6-10 days, but occasionally items can experience customs delays of several weeks. In transit tracking is not provided for your package, we can only confirm delivery.

COUNTRIES WE SHIP TO:

Austria	Australia	Belgium	Canada	Denmark
Finland	France	Germany	Greece	Hong Kong
Ireland	Italy	Japan	Mexico	Netherlands
Poland	New Zealand	Norway	Singapore	South Korea
Spain	Sweden	Switzerland	Taiwan	Turkey
United Kingdom

If the country you would like us to ship to is not listed, please contact at  customer@vivalatokyo.com for rates and restrictions.

EXCHANGE RATE:

Please note that all merchandise is listed and charged in U.S. dollars. Check with the issuing bank of your credit card to find the exact exchange rate. All refunds are also issued in U.S. dollars, and we do not account for changes in exchange rate and will not issue price adjustments based on fluctuations of exchange rates.

Please refer to a shopping guide

*We don't accept the order over the phone.
Please place a order through our site.

The confirmation process usually takes 48 hours and applies to all orders, regardless of shipping method.

PayPal

WHAT IS YOUR RETURN POLICY?

We want you to be fully satisfied with your purchase from us. If you need to return an item, please note that all items must be returned in the condition that they were received—NOT WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED.

Sale items cannot be returned or exchanged. If we receive a returned Final Sale item or items, the package will be returned to you, a Tobi Stylist will notify you via email, and you will not receive a refund

If these conditions above are met, and the item is in perfect re-sellable condition, you can return regular priced merchandise within 10 days from the day you receive the goods for a full refund or exchange, minus the shipping charges.

We do not refund shipping charges

DO YOU REFUND SHIPPING CHARGE?

No. We do not refund shipping and handling charges, and you are responsible for all shipping costs on merchandise being returned to us.

HOW TO SEND BACK YOUR RETURN (US ORDERS) ?

Fill out our return/exchange form.
Please indicate on your invoice whether you are exchanging or returning the item. For exchanges, please indicate the desired model/size.


HOW TO SEND BACK YOUR RETURNS (INTERNATIONAL ORDERS)?

International exchanges & returns work in the same way as domestic exchanges & returns.
The customer is required to pay any return postage fees.

WHERE DO I SEND MY RETURN?

Send your return or exchange to:
VIVA LA TOKYO
901 Grand st. Suite 2D
Brooklyn. Ny 11211

Your privacy is guaranteed when you shop with VIVA LA TOKYO. We will NEVER release any of your personal information to outside parties and you will never receive unwanted e-mails.

When you sign up with us, you will receive information on new styles and upcoming promotions, but you may request to stop receiving this information at any time. To stop receiving information, simply go to front page and unsubscribe.

All transactions submitted to us are encrypted with 48 bit SSL security and cannot be intercepted by outside parties, guaranteed*!